Contact

PowerHaven Outpost is an independent multi-brand specialist in portable power stations, inverters, and solar gear, carrying products from Goal Zero, Victron Energy, and Cobra. Clear support before and after the order is part of how we operate, and this page is your directory for reaching the right team.

Who Operates This Store

The storefront you are shopping on is PowerHaven Outpost, a consumer-facing brand operated by Ridgeline Commerce Group LLC, a Nevada-registered online retail operations company founded to run specialist e-commerce storefronts in outdoor and mobile power equipment. The operating company handles sourcing, fulfillment, customer service, and legal compliance, while the storefront brand manages the catalog and shopping experience you see.

Ridgeline Commerce Group LLC has run this storefront since 2019. Its responsibilities include managing the storefront catalog, product listings, and merchandising; processing orders, payments, fulfillment handoff, and after-sales service; coordinating with authorized distribution partners for stock supply; and handling consumer inquiries, dispute intake, and policy administration.

Our Address and Service Hours

Mailing address: Ridgeline Commerce Group LLC, 1420 Ridgeline Avenue, Suite 300, Reno, NV 89502, United States

Service window: Monday through Friday, 8:00 AM to 5:00 PM, Pacific Time (PT). Messages received outside this window enter the queue in arrival order and are handled starting the next business day. Urgent delivery or damage reports are flagged for priority review when the window opens.

How to Choose the Right Contact Channel

For most questions, email support@powerhaven.shop and we will route your message. If you already know which team you need, use one of the specialist addresses below to get there faster.

Primary Support

Email: support@powerhaven.shop

The primary support desk is the first point of contact for all general inquiries, order status checks, and policy questions. It answers questions about shipping thresholds, the return window, accepted payment methods, and coupon application, and routes matters to the correct specialist department while confirming that routing to you.

• First response: within one business day.
• Include: your order number and the email used at checkout, a brief description of the question or issue, and the product model for pre-purchase questions.
• How it works: we acknowledge and classify your message as general, pre-sales, post-delivery, quality, legal, or shipping; answer directly where our published policies cover it; forward cases needing specialist review and give you the case reference; then confirm resolution in writing and invite follow-up if anything is incomplete.
• Escalation: unresolved general cases go to the operations desk of the operating company for a written determination within two additional business days.

Pre-Sales Advice

Email: pre-sales@powerhaven.shop

Choosing between models across our carried brands is what this team does all day. They explain capacity, inverter output, and solar compatibility in plain terms, and advise on accessory kits and system pairings before you buy.

• First response: within one business day.
• Include: your intended use case (camping, van build, home backup, job site), the devices you want to power and their approximate wattage, and whether solar or vehicle charging is planned.
• How it works: the team reviews your use case against candidate models, replies with a short comparison of the two or three best-fit options and why, notes any compatibility caveats such as controller limits or connector types, and confirms the recommendation in writing so you can reference it after purchase.
• Escalation: complex system-design questions go to the buying team lead for a documented configuration review.

After-Sales, Returns, and Exchanges

Email: after-sales@powerhaven.shop

This team manages return requests within our return window of 30 days from delivery, handles exchange requests and order modifications after confirmation, and assists with manufacturer warranty registration and support contact where coverage follows the manufacturer's terms.

• First response: within one business day.
• Include: your order number and delivery date, the item being returned or exchanged and the reason, and the condition of the packaging and whether the factory seal is intact.
• How it works: we verify the request falls within the return window, issue return instructions and the return reference in writing, inspect returned items on arrival and confirm the refund or exchange path, and refer suspected manufacturing defects to the manufacturer's support process where applicable.
• Escalation: disputed return outcomes go to the operating company's service manager for a final written decision.

Quality and Authenticity Review

Email: quality@powerhaven.shop

The quality team intakes and reviews product quality, authenticity, and condition claims, matches reported serial numbers against inbound batch records, and coordinates verified remedies and batch-level investigations.

• First response: within one business day.
• Include: your order number and product serial number, dated photos of the unit, packaging, and issue, and a short timeline of when the issue appeared.
• How it works: we log the claim and check the serial against chain-of-custody records, request any missing evidence in a single follow-up, issue a written finding per the review process, and trigger a batch re-inspection when multiple claims share a batch identifier.
• Escalation: confirmed batch defects go to the sourcing manager, who pauses affected stock and contacts the distributor.

Legal and Privacy Requests

Email: legal-privacy@powerhaven.shop

This channel handles personal data access, correction, and deletion requests; questions about the terms and privacy policy that govern this storefront; and formal notices, intellectual property claims, and compliance correspondence.

• First response: within two business days.
• Include: your name and the email used on the account, the specific right or clause the request concerns, and any supporting reference such as a notice number or claim identifier.
• How it works: we acknowledge and verify your identity against the account record, fulfill data requests within applicable statutory timelines and confirm completion in writing, route intellectual property or formal notices to the operating company's compliance contact, and document the outcome per the privacy policy's retention terms.
• Escalation: complex legal matters go to the operating company's designated compliance officer.

Shipping Support

Email: shipping@powerhaven.shop

This team investigates delayed, lost, or misdelivered parcels, handles in-transit damage reports and initiates carrier claims, and clarifies shipping cost thresholds and carrier tracking behavior. Free shipping applies on orders over $45.00, with standard shipping at $8.00.

• First response: within one business day.
• Include: your order number and tracking number, the delivery address as entered at checkout, and photos of the box and contents for damage reports.
• How it works: we pull the carrier's tracking history to identify where the parcel stalled, open a carrier investigation for stalled or misdelivered shipments within two business days of your report, arrange a replacement or refund for confirmed damage once photos are reviewed, and confirm the outcome in writing including any claim number.
• Escalation: unresolved carrier claims go to the fulfillment lead for direct carrier management.

If you are ever unsure which team to contact, start with support@powerhaven.shop — we will classify your message, route it correctly, and confirm the routing to you in writing.

Whether you are comparing a Goal Zero power station for a weekend trip, sizing a Victron Energy MPPT controller for a van build, or picking a Cobra inverter for the job site, the same service standard applies from your first question through delivery and beyond.