Privacy Policy

Privacy Policy

Last updated: August 28, 2026. This Privacy Policy explains how PowerHaven Outpost ("PowerHaven Outpost," "we," "us," or "our") collects, uses, and protects your personal information when you shop with us at powerhaven.shop.

Who We Are

PowerHaven Outpost is an independent specialist retailer of portable power stations, inverters, and solar gear from brands including Goal Zero, Victron Energy, and Cobra. The storefront is operated by Ridgeline Commerce Group LLC, a Nevada-registered online retail operations company founded to run specialist e-commerce storefronts in outdoor and mobile power equipment.

For customer data handling purposes, the roles are divided as follows:

• PowerHaven Outpost is the consumer-facing brand you interact with on powerhaven.shop. It is through this storefront that you place orders, apply coupons such as OUTPOST12, and contact support.
• Ridgeline Commerce Group LLC is the operating company behind the storefront. It handles sourcing, fulfillment, customer service, and legal compliance, including the processing of personal data collected through the storefront. Its operating responsibilities include managing the storefront catalog and product listings, processing orders, payments, fulfillment handoff, and after-sales service, coordinating with authorized distribution partners for stock supply, and handling consumer inquiries, dispute intake, and policy administration.

Our postal address is 1420 Ridgeline Avenue, Suite 300, Reno, NV 89502, United States. We have operated as an independent multi-brand specialist since 2019.

Information You Provide to Us

We collect information you give us directly when you interact with our store, including:

• Order and checkout information: your name, shipping address, billing address, email address, and order details needed to fulfill purchases of portable power, inverter, and solar products.
• Payment information: payment details needed to complete transactions. We accept credit cards and PayPal; card and account numbers are handled by our payment processors and are not stored on our own systems.
• Support inquiries: the information you include when you email us at support@powerhaven.shop, such as your order number, the email used at checkout, a description of your question or issue, and, for pre-purchase questions, the product model.
• Contact and correspondence: any information you provide when contacting our legal and privacy department or submitting formal notices.

Information Collected Automatically

When you browse powerhaven.shop, we automatically collect limited technical information, including your IP address, browser type, device characteristics, pages viewed, items browsed, and referring website. This information helps us operate the site, understand how shoppers compare products before checkout, and maintain the security and performance of the storefront.

Transaction and Support Records

We keep records of the transactions and communications you have with us, including:

• Order history, including products purchased, order totals, shipping method, and delivery status.
• Returns processed within our 30-day return window from delivery.
• Support correspondence, including how inquiries were classified and routed.
• Discount usage, such as applications of coupon code OUTPOST12 for 12% off eligible items at checkout.

How We Use Your Information

We use personal information for the following purposes:

• Order fulfillment: processing orders, payments, and fulfillment handoff, and arranging shipping. Orders over $45.00 qualify for free shipping; standard shipping is $8.00.
• Customer service: answering pre-sales and post-delivery questions, handling returns within 30 days of delivery, and providing warranty guidance. Warranty coverage follows the terms provided with each product and manufacturer support guidance.
• Store operations: managing the catalog, product listings, and merchandising across our roughly 905 products.
• Security and compliance: protecting the storefront, preventing fraud, and meeting our legal and recordkeeping obligations.
• Communication: confirming resolutions in writing, providing order updates, and responding to follow-up questions.

Service Providers

We share personal information with service providers who perform functions on our behalf. These include payment processors that handle credit card and PayPal transactions, shipping and delivery partners that carry out fulfillment, and providers of hosting, email, and analytics services. These providers may use your information only to perform services for us and are expected to protect it appropriately. We also share information with authorized distribution partners as needed for stock supply and order completion.

Payment Processing

We accept credit cards and PayPal. When you complete a purchase, your payment details are transmitted to our payment processors over encrypted connections. We do not receive or store your full card number or PayPal credentials on our systems; we retain only the information necessary to confirm the transaction, process refunds under our 30-day return policy, and provide customer support.

Cookies and Similar Technologies

PowerHaven Outpost uses cookies and similar technologies to keep the site functioning, remember items in your cart, support the checkout process, and understand how visitors use the site. You can control cookies through your browser settings; disabling certain cookies may affect site features such as cart persistence and checkout.

Data Security

We use reasonable technical and organizational safeguards to protect personal information, including encrypted transmission of data during checkout and restricted access to order and support records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we review our practices regularly and act promptly on any suspected issue.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy: transaction and order records are kept for legal, tax, and accounting purposes; support correspondence is kept to maintain service history and document outcomes; and records of privacy requests and formal notices are retained per our retention terms. When information is no longer needed, we delete or de-identify it.

Your Choices and Rights

You have choices regarding your personal information:

• Access, correction, and deletion: you may request access to, correction of, or deletion of the personal information we hold about you.
• Marketing preferences: you may opt out of promotional emails at any time using the unsubscribe link or by contacting us.
• Cookies: you may manage cookies through your browser settings.

To exercise a privacy right, contact our legal and privacy department at legal-privacy@powerhaven.shop. Please include your name, the email used on your account, and the specific right your request concerns. We will acknowledge the request, verify your identity against the account record, and fulfill valid requests within applicable statutory timelines, confirming completion in writing. Questions about the terms and privacy policy that govern this storefront may also be directed to that address.

How Support Handles Your Inquiries

Customer support is available by email at support@powerhaven.shop. Our shared service window is Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. We aim to respond within one business day. Messages received outside the service window enter the queue in arrival order and are handled starting the next business day; urgent delivery or damage reports are flagged for priority review at window opening.

When you write to us, we acknowledge your message and classify it as general, pre-sales, post-delivery, quality, legal, or shipping. We answer directly where our published policies cover the question, referencing the relevant policy page; forward cases needing specialist review and give you the case reference; and confirm resolution in writing, inviting follow-up if the answer is incomplete. Unresolved general cases escalate to the operations desk of Ridgeline Commerce Group LLC for a written determination within two additional business days.

Children's Privacy

PowerHaven Outpost is intended for adult shoppers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at support@powerhaven.shop and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when the policy was most recently revised. Continued use of powerhaven.shop after an update constitutes acceptance of the revised policy.

Contact Us

For general inquiries, order status checks, and policy questions, contact us at support@powerhaven.shop. Our first response time is within one business day.

For personal data requests, questions about this policy, formal notices, and intellectual property or compliance correspondence, contact our dedicated legal and privacy department at legal-privacy@powerhaven.shop. Complex legal matters escalate to the operating company's designated compliance officer.

You may also write to us at: PowerHaven Outpost, 1420 Ridgeline Avenue, Suite 300, Reno, NV 89502, United States.