Shipping Policy

Last updated: August 28, 2026

This Shipping Policy explains how PowerHaven Outpost ships orders placed through powerhaven.shop, what our shipping costs and thresholds are, how carrier tracking works, and what to do if a parcel is delayed, lost, or damaged in transit. PowerHaven Outpost is an independent multi-brand specialist in portable power stations, inverters, and solar gear, operated by Ridgeline Commerce Group LLC, 1420 Ridgeline Avenue, Suite 300, Reno, NV 89502, United States.

Order Processing and Dispatch

Orders placed on powerhaven.shop are processed by our operating company, Ridgeline Commerce Group LLC, which handles sourcing, fulfillment, and customer service for the storefront. Once an order is confirmed, it is prepared for dispatch and handed off to the carrier. You will receive order confirmation details, including a tracking number once the carrier scans your parcel, at the email address used at checkout.

Products in our catalog come from brands including Goal Zero, Victron Energy, and Cobra. Stock is supplied through authorized distribution partners, and fulfillment timing can vary by product and warehouse location. If an item in your order requires additional handling, we will note it in your order confirmation.

Shipping Costs and Thresholds

Shipping charges for your order are calculated and displayed at checkout before you complete payment. If you have questions about shipping cost thresholds, our shipping support team can clarify them before you order. We accept credit cards and PayPal for all orders.

Tracking Your Shipment

Every shipment includes carrier tracking. Tracking updates depend on carrier scans, so short gaps between updates can be normal, particularly on longer routes. If your tracking history shows a stall, contact us and we will pull the carrier's tracking history to identify where the parcel stopped moving.

Delayed, Lost, or Misdelivered Parcels

If your parcel is delayed, lost, or misdelivered, contact our shipping support team at shipping@powerhaven.shop. Our process is as follows:

• We pull the carrier's tracking history and identify where the parcel stalled.
• We open a carrier investigation for stalled or misdelivered shipments within two business days of your report.
• We confirm the outcome in writing, including any claim number.

Unresolved carrier claims escalate to the fulfillment lead for direct carrier management.

To help us investigate, please include your order number and tracking number, and the delivery address exactly as entered at checkout. Accuracy of the delivery address at checkout is essential; parcels sent to an incorrectly entered address may be difficult to recover.

Damaged Shipments

If your parcel arrives damaged, report it to shipping@powerhaven.shop with photos of the box and contents. For confirmed damage, we arrange a replacement or refund once the photos are reviewed, and we confirm the outcome in writing, including any carrier claim number.

Shipping Support Contact

Our dedicated shipping support team handles delayed, lost, or misdelivered parcels, in-transit damage reports and carrier claims, and questions about shipping cost thresholds and carrier tracking behavior. First response is within one business day.

Our general support team is available at support@powerhaven.shop for order status checks, pre-purchase questions, and questions about shipping thresholds, the return window, accepted payment methods, and coupon application. First response is within one business day, and unresolved general cases escalate to the operations desk of the operating company for a written determination within two additional business days.

Service window: Monday through Friday, 8:00 AM to 5:00 PM, Pacific Time (PT). Messages received outside the service window enter the queue in arrival order and are handled starting the next business day. Urgent delivery or damage reports are flagged for priority review at window opening.

Returns

Returns are accepted within 30 days of delivery. If your item arrives damaged in transit, follow the damaged shipment process above so we can arrange a replacement or refund promptly. For all other returns, contact us within the 30-day window with your order number and the email used at checkout.

Warranty

Warranty coverage follows the terms provided with each product and manufacturer support guidance. Products we carry from Goal Zero, Victron Energy, and Cobra are supplied through authorized distribution partners, and the warranty documentation included with your product describes the manufacturer's coverage. If you need help identifying the right warranty path, contact us at support@powerhaven.shop.

Payments

We accept credit cards and PayPal. Shipping charges, along with any eligible discounts such as the OUTPOST12 coupon (12% off eligible items, per checkout rules), are applied and shown at checkout before payment.

Contact Us

For questions about this Shipping Policy, shipping thresholds, or a shipment in progress, reach the right team:

• Shipping support: shipping@powerhaven.shop — delayed, lost, misdelivered, or damaged parcels and carrier claims
• General support: support@powerhaven.shop — order status, pre-sales questions, and policy questions

When contacting us, please include your order number and the email used at checkout, a brief description of the question or issue, and, for damage reports, photos of the box and contents.

PowerHaven Outpost is operated by Ridgeline Commerce Group LLC, 1420 Ridgeline Avenue, Suite 300, Reno, NV 89502, United States.